Returns & Exchanges
At Andor Willow, we want you to love your home as much as we do. If a piece doesn't perfectly fit your space, we offer a 30-day return window for most items in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back to us safely.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your parcel, covering any old labels.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing