Frequently Asked Questions
Everything you need to know about bringing Andor Willow into your home.
What is the standard shipping timeframe for furniture?
Most of our handcrafted furniture pieces ship within 5-7 business days. Custom orders or larger items may take 2-4 weeks for delivery depending on your location.
Do you offer international shipping?
Currently, Andor Willow ships to the continental United States and Canada. We are working on expanding our logistics to support international shipping in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
Yes, we prioritize environmental responsibility. All Andor Willow wood products are crafted from FSC-certified timber and finished with non-toxic, eco-friendly stains.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.